CX Strategy Consulting
Many organizations have been slow to adapt to the digital transformation wave.
By growing over the years,
processes tend to require
considerable sales effort and reduce the operational efficiency within the team.
The impact is on the overall generated revenue.
OUR TAKE
We help you accelerate your transformational journey
with a 360-degree view assessment of your sales.
Identifying your needs & pains while developing a customer-centric strategy, based on our LEADER model, that spans across all the pillars of your organization:
With a 360-degree view assessment of your sales, we help you speed up your revolutionary path. Prioritizing your needs and pains we create a customer-centric strategy based on our LEADER model that spans all of your company's pillars:
YOUR BENEFITS
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- Digital maturity scoring & transformational gap
- Improved lead generation & sales operational efficiency
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- Template based approach for fast achievements
- Higher conversion rates through the Lead2Cash process
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- Improved Return on Sales (ROS)
- Improved team performance & enablement
OUR SERVICES & TOOLS
We offer the LEADER method that will act as a guiding tool towards your journey, with the purpose of creating and implementing a successful transformation strategy backed up by technology & people:
LISTEN
- Discover problem areas in digital sales
- Understand source cause of the problem
- Define possible solutions
EVALUATE & ADJUST
- Select best solution(s) that fits your needs
DECIDE
- Decide on the best solution(s) and the implementation plan
EXECUTE & RESULT MONITORING
- Execute the decision
- KPI based monitoring
BUSINESS CONSULTING
- Organizational Culture
- Organization Development
- Digital Processes
- Steering Orchestration
TECHNICAL CONSULTING
- Customer Experience Architecture
- CX Platform Recommendation
- Standardized Technical Processes
CX STRATEGY CONSULTING
- Customer Centricity approach
- Customer segmentation & buyer persona
- Channels & Touch-points
- Customer Journey Mapping