Business Growth System
Transformation is not
a one-time project.
It is a capability.
PROPEL is Agile Networks Technologies’ signature system for unlocking Customer Experience and Productivity-led growth.
BUILT FOR
INDUSTRIAL GOODS LEADERS
MANUFACTURING LEADERS
MID-MARKET ENTERPRISES
You're working harder. But progress feels slower
PROPEL solves the core problem of transformation failure in Customer Experience and Productivity: not a lack of ideas, but a lack of clarity, focus, execution, adoption, and continuity. It helps organizations move from fragmented customer journeys, inefficient processes and unreliable data, to a clear, structured way of improving how teamwork flows and how your customers experience the business.
Fragmented customer journeys
Sales, service, and operations work in silos. The customer pays the price and so does your revenue.
Workarounds everywhere
Your CRM or ERP is in place, but people rely on Excel and gut feelings because tools and systems don’t fit to their needs.
Data you don't trust
Reports exist. Dashboards exist. But no one agrees on the numbers, so decisions get delayed or ignored.
Initiatives that lose momentum
Projects start strong. Then coordination breaks down, priorities compete, and things drift back to how they were before.
Too many priorities, no clear focus
Leadership has dozens of improvement ideas. Without a shared view of where value is truly lost, everything feels equally urgent.
Low adoption after go-live
Systems get launched. Then people quietly go back to their old ways. The value of the investment never fully lands.
Successful solutions
that speak for themselves
01
End-to-end
From discovery and design through to delivery, adoption, and continuous improvement: the full journey, not just advice.
02
Human-centred
Change succeeds when people understand it, believe in it, and own it. Every stage is designed with that in mind.
03
Outcome-driven
CX, productivity, and economic value are measured throughout, not promised at the beginning and forgotten by the end.
Why PROPEL works
It connects the full journey
From discovery to continuous improvement. From customer experience to operational productivity. From change planning to real adoption. No gaps, no handoffs where things get lost.
It puts people at the centre
Technology only creates value when people use it. Every stage of PROPEL is designed to make change feel understandable, achievable, and worth it.
It measures what matters
KPIs are tied to business outcomes, not just delivery activity. You’ll always know where you are and what’s been gained.
It's a modular system
PROPEL is designed to cycle. New insights create new priorities. New priorities shape the next improvement. It works for the full journey or just the stage where you need the most help right now.
How PROPEL works
Six connected stages. Each one builds on the last.
Together, they create a rhythm for continuous improvement.
Discovery & Insight
See the truth
“We think we know the problem — but every team tells a different story.”
What we do
- Workshops and interviews across teams
- Map how work really flows today
- Establish baseline metrics
- Quantify the economic value at stake
What you get
- A shared view of the real problem
- Clarity on where time, money, and customers are being lost
- A fact-based starting point, not assumptions
For the first time, everyone sees the same problem and agrees it’s worth solving.
Strategy & Roadmap
Choose what truly matters
“We have too many things to do but no real progress.”
What we do
- Build a Value & Pain Map
- Identify the highest-impact opportunities
- Run prioritisation workshops with leadership
- Define KPIs tied to outcomes, not activity
What you get
- A short list of real priorities
- Leadership aligned around the same goals
- A roadmap built on focus, not overload
You do less, with more impact.
Design & Plan
Turn ambition into a plan
“We know what we want but we don’t know how to get there.”
What we do
- Design target customer journeys
- Define operating model and roles
- Shape technology architecture and integrations
- Build the implementation roadmap
What you get
- A transformation blueprint
- Business and technology aligned to one shared design
- Ambiguity removed before execution starts
Ambition is translated into a realistic, actionable plan.
Execute & Deliver
Make change real
“We started strong — but along the way, it slowed down.”
What we do
- Deliver through structured implementation cycles
- Coordinate business, technology, and operations
- Track KPIs throughout delivery
- Actively remove blockers and accelerate decisions
What you get
- Visible progress on priority initiatives
- Transparency on what’s moving, blocked, or next
- Momentum that doesn’t disappear after kickoff
Change becomes part of everyday business.
Launch & Adoption
Help people own the new way of working
“We launched it but people aren’t really using it.”
What we do
- Role-based training before go-live
- Hands-on hypercare during transition
- Align incentives, communication, and leadership behaviour
- Reinforce with quick wins and continuous feedback
What you get
- Real behavioural change, not just system go-live
- Higher adoption across teams
- Confidence and ownership built from day one
People embrace and drive change, instead of working around it.
Improvement & Innovation
Build a business that keeps getting better
“We finished the project. How do we make the gains stick?”
What we do
- Track signals and run retrospectives
- Revisit and refine the Value & Pain Map
- Reprioritise based on real results
- Feed the next cycle of improvement
What you get
- Measurable CX and productivity gains over time
- A continuous improvement rhythm
- A business that adapts faster as markets change
Transformation becomes a repeatable capability, not a one-off effort.
From CRM chaos to trusted forecasts
A use case example
A sales team with a CRM that everyone ignores. Numbers tracked in spreadsheets or even worse, on paper. Leadership making decisions based on gut feelings. Not a technology problem but a trust problem. Here’s how we approached it with PROPEL.
PREPARE
Interviewed sales, managers, and ops. Found multiple definitions of “qualified opportunity,” manual workarounds, and no shared data ownership. Quantified the impact: forecast errors, lost time, missed deals.
REALIGN & ORGANIZE
Reframed this as a revenue predictability problem not a CRM fix. Standardised pipeline stages, clarified ownership, redesigned the process around how sales actually works.
PERFORM, EMPOWER & LEARN
Rolled out in structured cycles. Trained teams role-by-role. Showed quick wins early. Set up dashboards to track forecast accuracy over time and keep improving it.
“A few months later, forecasts became reliable. Sales teams used the CRM as their primary tool. Leadership made faster decisions with confidence. The biggest change wasn’t technical, it was cultural.”
We deliver PROPEL together
PROPEL is not something done to the organisation. It’s something done with it. We bring structure, method, and experience. You bring context, ownership, and decisions. Together, we cover the end-to-end process.
Transformation Lead
Owns the journey
Owns the end-to-end PROPEL journey for the client. Is accountable for business outcomes, not deliverables.
Solution Lead
Ensures coherence
Across systems, data, processes, and journeys. Translates ambition into architectural reality.
Delivery Lead
Makes progress real
Turns plans into day-to-day execution. Tracks what’s moving, what’s blocked, and what’s next.
Ready to discover the real potential of transformation?
In 30 minutes, we can look at your current situation, identify where value may be leaking, and explore whether PROPEL is the right fit.
No pressure. No generic pitch. Just a practical conversation about where you are, what’s slowing growth, and what could move first.